Ten ideas to... Improve your technical training
Don’t always train your team or department as a whole. Think about dividing them into different groups for different topics. Try mixed ability sessions (large and small) and single ability sessions, depending on the subject matter. Sometimes you will want to cascade down wisdom or experience from the partners to the junior staff and sometimes you simply need to bring everyone up to date on black-letter law. People can be reluctant to speak up in larger groups and sessions can be hijacked by certain fee earners: dividing groups up can minimise these problems.

Ten ideas to... measure success
I was inspired to write this series of short articles when I was facilitating a workshop on professional support lawyer (PSL) skills and challenges at Knowledge Network West last month. It was a privilege to see PSLs from various firms sharing their ideas, tips and techniques freely, in order to help to improve each others’ practice. Obviously not all the ideas were innovative and not all would work with different teams or in every practice area, but the PSLs at the workshop found it inspiring to spend some time exploring them. Hopefully you will, too.

Ten ideas to... Measure success
This article aims to provide some simple and practical ideas on the topic of measurement. The first two are basic fundamentals, which should be kept in mind when considering any system of measurement. The following eight are ideas for measuring different outcomes, out of which at least two or three should be suitable for you to try out. Even if none of these solutions are right for you, hopefully they will help inspire you to come up with some new ideas of your own.

Virtual reality
Recent research has revealed consumer demand for more convenient legal service delivery, with 56 per cent of the consumers surveyed saying that they expect good law firms to offer their services online within the next two years.
According to the study, consumers saw online services as an opportunity to reduce their legal fees and 43 per cent or respondents agreed that they would switch law firm if an alternative one offered a reduced fee in return for the consumer providing initial details on their matter online. Furthermore, 47 per cent said that they would be more likely to choose a law firm that offered the convenience of online access to legal services and documents over one that had no online service capability.