Virtual reality
Recent research has revealed consumer demand for more convenient legal service delivery, with 56 per cent of the consumers surveyed saying that they expect good law firms to offer their services online within the next two years.
According to the study, consumers saw online services as an opportunity to reduce their legal fees and 43 per cent or respondents agreed that they would switch law firm if an alternative one offered a reduced fee in return for the consumer providing initial details on their matter online. Furthermore, 47 per cent said that they would be more likely to choose a law firm that offered the convenience of online access to legal services and documents over one that had no online service capability.