denotes premium content | Jan 8 2009 Regular
posted 19 May 2008 in Volume 2 Issue 4
The last word...
For many firms the term knowledge management (KM) has become synonymous with the technical know-how embedded in their core professional skill. It is owned by the professional-support and information-management communities and runs the risk of becoming yet another silo in the multi-compartmentalised structure that afflicts many organisations.
It would be far better to define KM in a more expansive way. After all, when boiled down to its essence, what does a professional-services firm do if not manage knowledge and ideas (in the broadest definition of these words) and develop relationships.
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